Colour Services

How often should I get my hair coloured?
Most clients return every 6–8 weeks for root refresh and 3–4 months for a full colour update. Your stylist will tailor a schedule based on your hair and goals.

What is the difference between balayage and highlights?
Balayage is hand-painted for a soft, natural grow-out. Highlights are placed for more contrast and uniform lightening. Both offer unique looks — your stylist will guide the best option.

Should I wash my hair before a colour appointment?
Come with clean, dry hair washed 24–48 hours before your visit. Avoid heavy products so your colourist can assess your hair accurately.

How can I maintain my colour between visits?
Use colour-safe products, wash with cooler water, and avoid excessive sun exposure. Your stylist can recommend products tailored to your colour.

Hair Extensions

What types of extensions do you offer?
We offer premium, professional extensions suited to your hair goals — your consultation will determine the ideal method for length, volume, and lifestyle.

Will extensions damage my natural hair?
When applied and maintained by trained professionals, extensions should not damage your natural hair. We educate every client on care and placement for healthy results.

How long do hair extensions last?
Lifespan varies by method and care, but most extensions can be refreshed or moved up every 6–8 weeks with proper maintenance.

Can I swim and style my extensions?
Yes — most extensions can be styled like natural hair. After swimming, rinse thoroughly and avoid salt or chlorine buildup. Your stylist will give tailored aftercare instructions.

Styling & Events

How far in advance should I book event styling or bridal hair?
We recommend booking several months in advance, especially for weddings and peak seasons, to ensure availability.

Can I bring inspiration photos to my appointment?
Absolutely — photos help your stylist understand your vision and craft a look that feels personal and polished.

Do up-styles include trial runs?
Trial styling is available and recommended for weddings or major events so we can perfect your look before the big day.

Hair Care & Maintenance

How often should I trim my hair?
To maintain healthy ends and shape, trims are recommended every 8–12 weeks, depending on your hair type and goals.

What’s the best way to protect hair from heat damage?
Always use a heat protectant before hot tools, keep temperatures moderate, and incorporate deep conditioning treatments for resilience.

Which products should I use for my hair type?
Your stylist can recommend shampoo, conditioner, and styling products tailored to your texture, colour, and concerns — professional formulas perform best.

How can I combat frizz or dryness?
Hydrating, sulfate-free products, regular trims, and finishing serums help manage frizz and dryness. Personalized product recommendations are available at your appointment.

Appointments & Salon Experience

What should I expect during my first visit?
Your first visit begins with a consultation where we discuss your hair history, lifestyle, and goals — laying the foundation for a bespoke service.

Can I change or cancel an appointment?
Yes — please contact us with ample notice so we can accommodate your schedule and other clients.

Do you offer consultations before services like extensions or colour?
Yes — we encourage consultations so we can design a precise and personalized service plan for every client.